At 3AWater, we aim to make the integration of our MWAS into your water quality monitoring process as seamless and transparent as possible. Our customer process ensures that you get exactly what you need, from initial discussions through long-term support. Here’s a detailed breakdown of each phase:

1. Initial Discussion: Exploring Your Needs

The first step is all about understanding your requirements. When you reach out to us, we’ll begin by discussing your specific water monitoring challenges, goals, and budget. We believe that open communication is key to identifying if our MWAS is the right fit for your operations. During this phase, we’ll go over:

  • The type of water samples you’re working with (industrial process water, wastewater, environmental samples, etc.)
  • The specific metals you’re looking to analyse or monitor
  • How the MWAS could complement your current monitoring systems, if you already have any in place
  • Your budget and potential return on investment from implementing the MWAS

This phase is all about discovering if we’re a good match to meet your needs.

2. Performance Study: Putting MWAS to the Test with Your Waters

Once we’ve determined that the MWAS might be a good fit, the next step is a performance study. We offer free testing of your water samples to provide you with real data on how our system will perform under your specific conditions.

You’ll send us your water samples, and we’ll analyse them using MWAS. The test results are then compiled into a detailed performance report, including a list of metals that MWAS can detect and their lowest detected concentration (level of detection) in your waters. This step allows you to see how MWAS performs in practice, providing peace of mind before you make any commitments.

3. Evaluation and Quote: Tailored to Your Project

After the performance tests, we move on to the evaluation phase. This is where we take everything we’ve learned so far — your needs, your test results, and your operational context — and prepare a detailed proposal.

In the quote, you’ll receive:

  • A breakdown of the system configuration, tailored to your requirements, along with a cost estimate
  • The performance report from the testing phase, so you have a clear picture of the system’s capabilities
  • Optional upgrades or additional features to enhance the system’s utility

This proposal provides all the information you need to make an informed decision, making it easier to justify the investment within your organization.

4. Delivery and Training: Getting MWAS in Your Hands

Once you’ve made your purchase decision, we move to the delivery and training phase. The MWAS system is custom-built to meet the specific parameters outlined in the previous phases.

Here’s what happens during this stage:

  • Hardware Production: We manufacture and assemble your MWAS hardware, ensuring that everything is built to the highest industry standards.
  • Calibration: If you already have an X-ray fluorescence (XRF) analyser, we’ll calibrate it to work seamlessly with your new MWAS setup. We can also integrate our calibrations on newly purchased unit and help you on the purchase through our collaborator network.
  • Delivery: Your MWAS system will be delivered directly to your facility.
  • Training: Once delivered, we provide on-site or online training to ensure your team can operate the system confidently.

5. Support and Consumables: Sustaining Your Success

Our relationship doesn’t end with the delivery of your MWAS system. We offer long-term support to help you get the most out of your system as your monitoring needs evolve. This includes:

  • Delivery of Consumables: We supply consumables needed for the ongoing analysis of your water. You can order them when needed or set up a quarterly delivery plan.
  • Technical Support: Whether it’s troubleshooting, upgrading your system for new applications, or optimizing your MWAS, we provide responsive, expert support.

This sustained support ensures that your MWAS system continues to provide value over time, adapting to new challenges and requirements as they arise.

Start Your MWAS Journey Today

At 3AWater, we’re committed to providing water monitoring solutions that meet your unique needs. Our transparent, step-by-step process ensures you understand how the MWAS will perform in your specific context, giving you confidence in your investment.

Get in touch today to see how we can help solve your water monitoring challenges, starting with free performance tests on your samples!